Indexer – Talent Pool
Indexer Job Opportunity – Discovery Health
📍 Business Unit: Discovery Health
📞 Function: Call Center / Contact Center
📅 Date Posted: 12 August 2026
🎓 Minimum Qualification: Matric
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives.
The company seeks exceptional individuals who understand and support its core purpose and whose values align with those of Discovery. Discovery operates in a fast-paced and dynamic environment that enables smart, self-driven people to perform at their best.
As global thought leaders, Discovery is passionate about innovation that delivers financial success while creating positive and meaningful change in society.
About the ECP Service Team
The ECP Service Team is primarily situated in Port Elizabeth and is one of four regional service teams.
The team takes pride in delivering excellent, world-class service to members, brokers and employer groups at every touchpoint in their journey.
Employees are expected to:
Be engaged in their work
Deliver exceptional service to internal and external stakeholders
Take ownership of key responsibilities
Indexer
Key Purpose of the Role
The successful candidate will be responsible for ensuring the accurate classification, registration, routing and indexing of documentation according to required business specifications.
Areas of Responsibility
The successful candidate will be responsible for:
Verifying documentation received and assessing the information provided
Performing general administration of documents and information
Continuously updating knowledge relating to Compliance, Product and Clinical requirements
Developing multi-skilled knowledge of other specialised environments
Classifying, registering, routing and indexing documentation to various service team work pools, including Health, New Business and Life
Working towards high daily targets where quality and quantity are measured
Ensuring documentation is indexed within agreed Service Level Agreement (SLA) timeframes
Drafting and sending correspondence or triggering appropriate notifications to external stakeholders
Working outside normal working hours when required on occasion
Competencies
The ideal candidate should demonstrate the ability to:
Make prompt and clear decisions and take responsibility for actions and projects
Take initiative, work confidently and operate with minimal supervision
Build positive working relationships and contribute to team spirit
Listen, consult with others and communicate proactively
Demonstrate integrity and uphold ethical values
Apply technical knowledge and develop expertise through continuous learning
Use technology effectively to achieve work objectives
Understand different organisational departments and functions
Set clear objectives and manage time effectively
Plan activities and organise resources to meet objectives
Monitor performance against deadlines and milestones
Focus on customer needs and satisfaction
Maintain high standards of quality and productivity
Work systematically, methodically and accurately
Follow instructions, procedures and company policies
Maintain punctuality and commitment to the organisation
Work productively in a high-pressure environment
Remain professional and composed in difficult situations
Respond positively to feedback and learn from it
Communicate information clearly, accurately and professionally
Produce high-quality written responses to stakeholder queries
Structure information logically and use appropriate language for the intended audience
Education and Experience
Minimum Requirements
Matric
Ability to capture 30 words per minute with a 60% accuracy rate
Good command of the English language
Computer literacy
Proficiency in MS Office, including:
Excel
Word
Outlook
Advantageous
Previous indexing experience
At least 1 year of administration or customer service experience in a large corporate environment
A proven track record of maintaining a low error rate
Employment Equity
Discovery's approved Employment Equity Plan and Targets will be considered as part of the recruitment process.
As an Equal Opportunities employer, Discovery actively encourages and welcomes people with various disabilities to apply.
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