ATM Recon Clerk
Fidelity Services Group
Location: Johannesburg, Gauteng
Employment Type: Permanent
Posted: 17 August 2026
Closing Date: 28 August 2026
Job Details
Division: Fidelity Cash Solutions
Minimum Experience: Associate
Company Primary Industry: Security and Investigations
Job Functional Area: Administrative
Job Description
Purpose of the Role
The purpose of this role is to ensure the accurate, timely and effective execution of all ATM reconciliation activities within the Cash Centre.
The successful candidate will be responsible for conducting daily reconciliations, verifying control documentation and cash records, identifying and investigating discrepancies, and ensuring that all reconciliation issues and required feedback are reported to Head Office within the prescribed timeframes.
Key Performance Areas
Planning and management reports
Investigations and feedback
Operational support functions
Client service and liaison between various parties
Assistance to settlements and branches
General, personnel and logistical administration
Daily checking of the ATM 200 system using control sheets, including EOD and reconciliation reports
Liaising with the Head Office Coordinator and driving the resolution of reconciliation issues
Liaising with the Branch Manager and Counting House to resolve reconciliation issues
Ensuring the integrity and accuracy of information required for planning and management
Regularly executing control procedures and verifying reconciliations and analyses before submission
Participating in regional strategic planning
Developing project plans aligned with divisional strategies
Developing and implementing control mechanisms to support strategic action plans
Supporting client retention through effective action plans
Keeping up to date with developments in the Security Industry
Ensuring that the necessary operational procedures and directives are in place
Supporting induction and training on operational procedures
Minimum Requirements
Proven understanding of the reconciliation process with an analytical approach
Good Microsoft Excel, Word and Outlook skills
Good administrative skills and discipline
Strong people skills
Ability to work effectively towards daily deadlines
Ability to institute corrective action where necessary
Reviewing standard charges to ensure all services rendered are invoiced
Identifying terminated services that are no longer being invoiced to help eliminate unnecessary credit notes in the branch
Personality Attributes
The ideal candidate should have:
Strong interpersonal skills
Good communication skills
A customer-focused approach
Analytical and critical-thinking abilities
Strong customer service orientation
Ability to work effectively as part of a team
Core Competencies
Planning
Leadership
Organisational skills
Control
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