Reference Number: SER250624-2
Job Type: Permanent
Department: Operations
Location: Cape Town, Western Cape, South Africa
Closing Date: 11 July 2025
Company Overview:
Servest is a leading name in the Integrated Facilities Management Industry, known for innovation and a strong focus on talent development. We invite applications for the role of Kitchen Deep Clean Team Leader, based in Cape Town, reporting to the Regional Manager Coastal within the Office Services Business Unit.
Minimum Requirements:
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Matric (Grade 12)
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Proven experience in a similar role
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Proficient in English (reading, writing, and speaking)
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Physically fit – able to walk, lift, bend, and stand for extended periods
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Familiar with cleaning products and equipment
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Computer literacy is an advantage
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Valid driver’s license and Professional Driving Permit (PDP)
Core Competencies:
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Strong communication and organisational skills
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Ability to supervise a team effectively
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Honest, reliable, and proactive
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Uses initiative and works well under pressure
Key Responsibilities:
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Plan and coordinate kitchen deep cleaning (DC) services in advance with the Operations Controller
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Ensure vehicle readiness, availability of equipment and consumables, and communication with clients before service delivery
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Supervise service delivery on-site, ensuring compliance with company SHEQ protocols and client expectations
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Maintain professional client communication throughout the service process, including via WhatsApp and service reports
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Conduct thorough quality checks upon service completion to ensure all cleaning meets company and client standards
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Report all operational risks, on-site issues, and structural defects promptly and accurately
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Ensure all allocated services are completed on time and to the required standards
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Capture and submit service sign-offs via tablet, and return unused stock and empty containers after service
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Report servicing or equipment issues in writing and during debriefing sessions
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Maintain equipment in proper working and hygienic condition
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Handle customer complaints professionally and resolve them in a timely manner
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Immediately report all SHEQ incidents (including near misses and accidents) to management
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Maintain professionalism and deliver high-quality service at all times
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Work overtime when required, only with approval from management
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Treat all clients and colleagues respectfully and uphold Servest’s standards
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