Retail Sales Associate

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Retail Sales Associate
Location: V&A Waterfront, Cape Town, South Africa
Team: Retail
Job Number: 531477
Contract Type: Full-Time
Posting Date: 9 July 2025


Job Purpose

Support store management in daily operations while providing exceptional customer service, maintaining company standards, and adhering to all store policies and procedures.


Key Responsibilities

  • Deliver the highest level of customer service at all times

  • Complete sales transactions accurately (cash, credit, etc.)

  • Assist with product ticketing and verify items received

  • Support stockroom-to-floor product movement

  • Help prevent shrinkage by ensuring asset and stock security

  • Participate in setting up merchandise displays as directed

  • Operate the Point-of-Sale system proficiently and responsibly

  • Use effective sales techniques such as upselling and product education

  • Greet and assist customers; serve as a store Greeter when required

  • Maintain housekeeping and cleanliness standards in the store

  • Safeguard company assets at all times


Skills Required

  • Strong listening and communication skills

  • Proven customer service abilities

  • Ability to meet and exceed sales goals

  • Understanding of customer needs and how to match them to products

  • Friendly and professional people skills

  • High levels of energy, motivation, and initiative


Qualifications and Experience

  • Matric certificate required

  • 1–3 years of retail experience preferred


adidas Culture and Values

At adidas, success is driven not only by performance, but also by a mindset. Employees are expected to embrace the following behaviors that shape the company’s culture:

  • Courage: Speak up and take initiative

  • Ownership: Be accountable and follow through

  • Innovation: Stay curious and seek better ways

  • Teamplay: Collaborate and succeed together

  • Integrity: Play by the rules and hold others to the same standard

  • Respect: Be inclusive, empathetic, and treat all with dignity

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