Job Title: Contact Centre Agent
Company: PG Glass (PG Group)
Location: Bedfordview, Gauteng, South Africa
Contract: Not specified (likely full-time)
Purpose:
Provide high-quality customer service to internal and external customers while achieving key performance indicators (KPIs). Handle multi-channel claims, upsell products, resolve complaints, and maintain accurate records.
Key Responsibilities:
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Handle customer enquiries, complaints, and claims efficiently
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Upsell products and convert leads in line with company strategy
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Conduct root cause analysis to prevent recurring complaints
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Maintain accurate records in CRM systems
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Submit reports and ensure compliance with standard operating procedures
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Build and maintain professional relationships with stakeholders
Requirements:
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Grade 12
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1–3 years of contact centre experience
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Computer literacy (MS Office)
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Knowledge of customer service and sales principles
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Strong business communication skills (written and verbal)
Skills:
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Problem solving, planning, and organising
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Teamwork and collaboration
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Listening, adaptability, resilience
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Experience with telephony systems
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