Returns Clerk – Transpharm Western Cape
Returns Clerk Job Opportunity – Transpharm Western Cape
Company: Transpharm Western Cape
Job Title: Returns Clerk
Location: Stikland, Western Cape, South Africa
Job Category: Pharmaceutical
Job Type: Full-Time
Reference Number: SHO260819-10
Closing Date: 27 August 2026
Returns Clerk Job Opportunity
An exciting opportunity is available for a Returns Clerk at Transpharm Western Cape in Stikland.
The successful candidate will be responsible for the accurate processing and administration of returned, damaged, expired and short-dated stock. The role requires a highly organised and detail-oriented individual with strong administrative, communication and reconciliation skills.
The successful candidate will ensure that all returns are processed in accordance with company procedures while maintaining accurate records and providing effective service to internal and external stakeholders.
Key Responsibilities
The successful candidate will be responsible for:
Returns & Stock Administration
Receive and process damaged, expired and short-dated stock from customers and internal departments.
Verify expiry dates and assess the condition of returned stock.
Identify and investigate stock discrepancies.
Escalate concerns and discrepancies to the Returns Controller when required.
Accurately capture all return information in accordance with company Standard Operating Procedures (SOPs).
Perform general returns administration.
Complete any other reasonable ad hoc duties as required.
Documentation & Reconciliation
Prepare and maintain required documentation and administrative records.
Maintain accurate returns records and reports.
Perform reconciliations related to returned stock.
Ensure all information is captured accurately and timeously.
Maintain a high level of accuracy throughout the returns process.
Customer & Supplier Communication
Liaise with customers and suppliers telephonically and via email regarding returns and queries.
Follow up with suppliers to ensure timely resolution of logged queries.
Communicate effectively with internal departments and external stakeholders.
Provide professional and efficient service when handling returns-related queries.
Recalls & Quarantine Stock
Process stock placed in quarantine for batch recalls as instructed by the Returns Controller or Buyer.
Coordinate and assist with the upliftment of recalled stock to suppliers.
Ensure recalled stock is handled in accordance with company procedures.
Product Complaints
Investigate product complaints.
Gather relevant information relating to complaints.
Communicate findings to the appropriate internal departments or suppliers.
Escalate issues where necessary.
Minimum Requirements
Applicants should have:
Grade 12 / Matric.
Reconciliation experience.
Good computer literacy and system proficiency.
Previous warehouse or returns administration experience.
2–3 years' relevant experience will be advantageous.
Skills & Competencies
The ideal candidate should demonstrate:
Excellent verbal and written communication skills.
Strong numerical skills.
Strong administrative and reconciliation abilities.
High attention to detail and accuracy.
Good organisational and record-keeping skills.
Ability to investigate discrepancies and resolve queries.
Ability to work under pressure.
Ability to prioritise tasks and meet deadlines.
Ability to follow company policies, procedures and Standard Operating Procedures (SOPs).
Ability to communicate effectively with customers, suppliers and internal departments.
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