Entry Specialist: Representative Telesales – Instant Life (FAIS)
Absa Bank Limited
Location: Johannesburg, Gauteng
Employment Type: Full Time
Job Requisition: R-15990047
Posted: 19 August 2026
Closing Date: 26 August 2026
Job Category: Telesales / Insurance / Financial Services
Job Description
Job Summary
Absa is looking for an Entry Specialist: Representative Telesales – Instant Life (FAIS) to support business growth through customer-focused and quality sales within a telesales environment.
The successful candidate will be responsible for promoting Instant Life products, converting leads into sales and providing customers with professional, accurate and compliant service.
Key Focus Areas
Treat customers fairly and ensure high levels of customer satisfaction.
Provide professional and quality sales of Instant Life products.
Convert an appropriate percentage of campaign leads into successful sales.
Achieve individual productivity and sales targets.
Meet required NTU (New to Unit) targets.
Contribute to the profitability and growth of the business.
Key Responsibilities
Sales and Customer Engagement
Contact prospective clients through cold calling, referrals and lead follow-ups.
Present and explain funeral policy products clearly, accurately and ethically.
Convert qualified leads into completed policy sales.
Meet or exceed monthly sales targets, including policies sold, premium value and conversion rates.
Upsell or cross-sell additional cover options where appropriate.
Maintain regular follow-ups with prospective customers.
Build positive customer relationships and promote customer retention.
Provide professional service throughout the sales process.
Product and Policy Information
Provide customers with accurate information regarding:
Policy benefits.
Premiums.
Waiting periods.
Exclusions.
Terms and conditions.
Ensure customers understand the products before completing a sale.
Provide full and accurate disclosure of policy terms and conditions.
Avoid misleading statements or misrepresentation during the sales process.
Compliance and Administration
Ensure full compliance with applicable insurance regulations and Absa policies.
Collect and submit accurate customer documentation.
Protect customer information and comply with applicable POPIA and data protection requirements.
Maintain accurate records of customer interactions and sales.
Follow all required procedures relating to telesales and financial services.
Minimum Requirements
Education
National Senior Certificate / Grade 12 (Matric).
Finance-related subjects or qualifications will be advantageous.
Ideal Candidate
The successful candidate should be:
Customer-focused and professional.
Confident when communicating with customers telephonically.
Target-driven and motivated by sales.
Able to explain financial and insurance products clearly.
Detail-oriented and accurate when completing documentation.
Committed to ethical and compliant selling practices.
Able to work effectively in a fast-paced telesales environment.
Employment Equity
Absa Bank Limited is an equal opportunity and affirmative action employer.
In accordance with the Employment Equity Act 55 of 1998, preference may be given to suitable candidates from designated groups whose appointment will contribute towards achieving equitable demographic representation and increasing workforce diversity.
Absa Bank Limited reserves the right not to make an appointment to the advertised position.
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