Position: Receptionist
Company: Onyx Hotel
Reference Number: NEW260610-2
Location: Cape Town, Western Cape
Job Type: Permanent
Department: Front Office
Closing Date: 17 June 2026
About the Position
Onyx Hotel is looking for a professional and customer-focused Receptionist to join its Front Office team in Cape Town. This role is ideal for individuals with excellent communication skills, strong attention to detail, and a passion for delivering exceptional guest experiences.
The successful candidate will be responsible for managing front desk operations, assisting guests with check-in and check-out procedures, maintaining accurate guest records, and supporting the smooth day-to-day operation of the hotel. Experience in the hospitality industry and knowledge of Opera PMS will be advantageous.
Minimum Requirements
Grade 12 (Matric) or National Certificate.
Fluent in English with excellent verbal and written communication skills.
Previous experience in a receptionist or front office role within the hospitality industry will be advantageous.
Basic knowledge of Opera PMS or a similar property management system.
Strong organizational and multitasking skills.
Excellent interpersonal and customer service abilities.
Ability to work shifts, weekends, and public holidays.
Reliable, punctual, and able to work effectively in a team environment.
High attention to detail and accuracy.
Professional appearance and well-groomed presentation.
Key Responsibilities
Welcome and assist guests professionally upon arrival and departure.
Manage guest check-in and check-out procedures using Opera PMS.
Handle reservations, cancellations, and room changes.
Maintain accurate guest records and registration documentation.
Provide information about hotel facilities, services, and local attractions.
Coordinate guest arrivals and departures with porters and housekeeping staff.
Assist Duty Managers with front desk administration and group check-ins.
Respond promptly to guest inquiries, requests, and complaints.
Prepare and reconcile daily reports, billing, and credit documentation.
Ensure compliance with hotel policies, procedures, and service standards.
Skills and Competencies
Outstanding customer service skills.
Strong communication and interpersonal abilities.
Attention to detail and accuracy.
Time management and organizational skills.
Ability to work under pressure in a fast-paced environment.
Teamwork and collaboration.
Professionalism and reliability.
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