Closing Date: 16 June 2026
Reference Number: track_001703
Company: Tracker
Job Title: Receptionist / Switchboard Operator
Department: Client Services
Job Type: Permanent
Location: East London, Eastern Cape, South Africa
Industry: IT & Internet
Remuneration: Market Related
About Tracker
Tracker is a leading provider of vehicle tracking and telematics solutions in South Africa. The company is committed to delivering exceptional customer service and innovative technology solutions to its clients nationwide.
Purpose of the Position
Tracker is seeking a friendly and professional Receptionist / Switchboard Operator to join its Client Services team in East London. The successful candidate will be responsible for managing the reception area, operating the switchboard, assisting visitors, and providing administrative support while delivering outstanding customer service.
Minimum Requirements
Matric (Grade 12)
Minimum 1 year experience in a reception environment OR a relevant tertiary qualification
Fluent in spoken and written English
Computer literacy with knowledge of Microsoft Office
Excellent customer service skills
Strong communication and interpersonal skills
Ability to work in a fast-paced and changing environment
Professional appearance and positive attitude
Key Responsibilities
Operate and direct all incoming calls on the switchboard
Welcome visitors and customers professionally
Contact relevant departments to assist visitors
Perform general office administration duties
Receive and dispatch parcels and envelopes
Process messages and information accurately and timeously
Maintain reception security procedures and visitor logbooks
Assist with additional duties assigned by management
Ensure the reception area remains clean, organised, and professional at all times
Provide excellent service to internal and external customers
Skills and Competencies
Strong customer service orientation
Excellent communication skills
Professional and friendly personality
Attention to detail
Good organisational skills
Ability to multitask
Team player
Ability to work under pressure
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