Service Planner – Global Grade 09

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Service Planner – Global Grade 09
Location: Boksburg Power, South Africa
Employment Type: Full-Time

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Key Responsibilities:

• Work Planning & Coordination:

  • Prepare quotes and invoices.

  • Plan and monitor service jobs, including progress tracking.

  • Assist customers with internal and service planning processes.

• Customer & Technical Support:

  • Provide technical and logistical support to customers and field technicians.

  • Support warranty claims and assist with quality administration.

  • Resolve both internal and external customer queries.

• Reporting & Inventory:

  • Prepare required service reports.

  • Manage parts inventory and ensure availability for service jobs.

• Proposals & KPIs:

  • Prepare and manage service proposals for customers.

  • Achieve set Key Performance Indicators (KPIs).

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Qualifications & Experience:

• Required:

  • Qualified artisan (Trade certificate preferred).

  • Strong computer skills (MS Office, SIS, STW/ET, CAT Inspect, myCat.com).

  • Experience with warranty and quality administration.

  • Good communication, teamwork, and customer service skills.

  • Understanding of field service and procurement processes.

  • Valid driver's license.

• Advantages:

  • SAP and CRM experience.

  • Basic management qualification.

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Skills & Competencies:

• Detail-oriented and organized.

• Business ethics and negotiation skills.

• Strong time management and customer relations.

• Familiarity with service work processes and systems.

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