Concierge

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Concierge

Reference Number: TSE250709-4
Location: Johannesburg, Gauteng, South Africa
Business Unit: Tsebo Facilities Solutions
Job Type: Talent Pool (potential future placement)
Closing Date: 14 July 2025


About the Role:

Tsebo is seeking a professional and service-oriented Concierge to provide efficient front-of-house and concierge services, support meeting room setup, and ensure an exceptional customer experience in line with workplace and facilities management standards.


Key Responsibilities:

Operational Delivery

  • Review daily visitor and client arrival schedules

  • Ensure meeting room requirements and special arrangements are met

  • Welcome and assist visitors with directions, amenities, and bookings

  • Assist with AV/VC equipment setup and ensure meeting rooms are prepped and inspected

  • Coordinate porterage, refreshment replenishment, and cleanliness

  • Report facility issues, lost property, and maintenance needs to relevant departments

  • Clear and tidy meeting rooms after use

  • Monitor Condeco Panels for meeting scheduling

  • Track and manage bookings 48 hours in advance

Customer Service

  • Provide accurate responses to client inquiries and requests

  • Assist with reservations, travel, and general concierge tasks

  • Resolve or escalate complaints professionally and promptly

  • Maintain a customer-focused approach at all times

  • Stay updated on business needs and recommend improvements

Reporting & Admin

  • Maintain and update checklists and related documentation

  • Follow all standard operating procedures and company policies

  • Promote corporate citizenship and uphold Tsebo’s values


Required Qualifications & Experience:

  • Matric (Grade 12)non-negotiable

  • 2–3 years frontline hotel or customer service experience

  • Computer literacy (MS Office)

  • Hospitality certificate or diploma (advantageous)


Skills & Competencies:

  • Fluent in English (additional languages are an advantage)

  • Excellent verbal and written communication

  • Well-organized with strong time management

  • High customer service orientation and professionalism

  • Familiarity with hospitality and facilities management standards

  • Knowledge of meeting room equipment and office support tools

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