Concierge
Reference Number: TSE250709-4
Location: Johannesburg, Gauteng, South Africa
Business Unit: Tsebo Facilities Solutions
Job Type: Talent Pool (potential future placement)
Closing Date: 14 July 2025
About the Role:
Tsebo is seeking a professional and service-oriented Concierge to provide efficient front-of-house and concierge services, support meeting room setup, and ensure an exceptional customer experience in line with workplace and facilities management standards.
Key Responsibilities:
Operational Delivery
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Review daily visitor and client arrival schedules
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Ensure meeting room requirements and special arrangements are met
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Welcome and assist visitors with directions, amenities, and bookings
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Assist with AV/VC equipment setup and ensure meeting rooms are prepped and inspected
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Coordinate porterage, refreshment replenishment, and cleanliness
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Report facility issues, lost property, and maintenance needs to relevant departments
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Clear and tidy meeting rooms after use
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Monitor Condeco Panels for meeting scheduling
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Track and manage bookings 48 hours in advance
Customer Service
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Provide accurate responses to client inquiries and requests
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Assist with reservations, travel, and general concierge tasks
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Resolve or escalate complaints professionally and promptly
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Maintain a customer-focused approach at all times
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Stay updated on business needs and recommend improvements
Reporting & Admin
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Maintain and update checklists and related documentation
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Follow all standard operating procedures and company policies
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Promote corporate citizenship and uphold Tsebo’s values
Required Qualifications & Experience:
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Matric (Grade 12) – non-negotiable
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2–3 years frontline hotel or customer service experience
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Computer literacy (MS Office)
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Hospitality certificate or diploma (advantageous)
Skills & Competencies:
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Fluent in English (additional languages are an advantage)
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Excellent verbal and written communication
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Well-organized with strong time management
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High customer service orientation and professionalism
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Familiarity with hospitality and facilities management standards
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Knowledge of meeting room equipment and office support tools
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