Receptionist / Switchboard Operator
Transpharm
Job Type: Full Time
Location: Stikland, Western Cape, South Africa
Job Category: Pharmaceutical
Reference Number: SHO260930-5
Closing Date: 9 October 2026
About the Role
Transpharm is looking for a Receptionist / Switchboard Operator to join its dynamic Distribution Centre in Stikland, Western Cape.
The successful candidate will provide professional front-of-house reception services, efficient switchboard management, and comprehensive administrative support.
This role requires strong communication, multitasking and organisational skills, with responsibility for managing incoming calls, welcoming visitors, supporting order administration, maintaining accurate records and assisting with facility-related administrative activities.
This entry-level to mid-level opportunity provides exposure to a fast-paced retail logistics environment and the opportunity to develop valuable operational coordination and administrative skills within a leading African grocery retail organisation.
Key Responsibilities
The successful candidate will be responsible for:
Answering and managing incoming calls promptly and professionally.
Taking accurate messages and transferring calls to the appropriate departments or individuals.
Welcoming and assisting visitors courteously.
Managing visitor sign-in and sign-out procedures.
Directing visitors to the correct destinations.
Maintaining a professional and tidy reception area.
Handling incoming and outgoing mail.
Providing general administrative and document-management support.
Scheduling meetings and maintaining accurate records and filing systems.
Coordinating orders and interacting with suppliers.
Monitoring stock levels and assisting with purchase orders.
Obtaining supplier quotations and maintaining supplier documentation.
Coordinating facilities and service providers.
Monitoring service schedules and consumable stock levels.
Escalating facilities and service-related issues when required.
Managing waste collection processes, including preparation, documentation and follow-up.
Supporting compliance and site-security procedures.
Maintaining confidentiality of sensitive information.
Assisting with meeting arrangements and boardroom bookings.
Making travel and accommodation bookings where required.
Maintaining an up-to-date telephone directory.
Providing relevant information and assistance to internal and external stakeholders.
Performing general ad hoc administrative duties.
Supporting departmental projects and daily operational requirements.
Minimum Requirements
Applicants should meet the following requirements:
Grade 12 / Matric certificate – essential.
Relevant qualification in administration, reception or office management – advantageous.
1–2 years' experience in reception, switchboard, administration or a similar role – essential.
Experience in customer service, supplier interaction or service-provider coordination – advantageous.
Familiarity with purchasing, order administration or supplier coordination processes – advantageous.
Proficiency in Microsoft Word, Excel, Outlook and PowerPoint – essential.
Knowledge and experience of switchboard and telephone systems – essential.
A valid driver's licence – advantageous.
Skills and Competencies
The ideal candidate should have:
Excellent verbal and written communication skills.
Strong customer-service skills.
Professional and courteous telephone etiquette.
Good organisational and administrative abilities.
Strong attention to detail.
The ability to multitask and prioritise competing responsibilities.
Good interpersonal and relationship-building skills.
The ability to work effectively with internal and external stakeholders.
Good computer literacy.
The ability to maintain confidentiality.
A professional and welcoming approach to visitors and customers.
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