CALL CENTRE AGENT: CUSTOMER SUPPORT
A job opportunity exists for the right candidate in Cape Town – Customer Support.
Employment Type: Permanent
Reference No: 1204329
Location: Cape Town – Customer Support
Closing Date: 24 August 2026
JOB SUMMARY
Handles inbound and outbound calls or other forms of communication from customers, assisting them and providing relevant information while delivering excellent customer service.
MINIMUM CRITERIA REQUIRED
Grade 12 or relevant NQF Level 4 qualification.
1–2 years' relevant working experience.
RELEVANT JOB KNOWLEDGE
Computer literate.
Industry and organisational knowledge.
KEY PERFORMANCE AREAS
Receive and make telephone calls to clients regarding queries to ensure customer satisfaction at all times.
Identify and escalate priority issues and queries to ensure that supervisors are aware of highly dissatisfied customers and provide solutions to increase customer satisfaction and customer retention.
Log and update the system with customer complaints and feedback accordingly.
Provide pricing quotes to clients to ensure that they receive correct and adequate information.
Comply with Quality Assurance requirements by meeting statistical requirements and maintaining required quality standards.
Maintain confidentiality of patients' personal data and other information to protect patient privacy and the integrity of the organisation.
Ensure the organisation's customer service objectives are consistently achieved.
Provide professional and efficient customer service across all communication channels.
COMPETENCIES
Relating and Networking.
Persuading and Influencing.
Analysing.
Delivering Results and Meeting Customer Expectations.
Following Instructions and Procedures.
Presenting and Communicating Information.
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