Desk Coordinator (Housekeeping) – Tsebo Cleaning and Hygiene Solutions
Closing Date: 24 June 2026
Reference Number: TSE260617-9
Job Title: Desk Coordinator (Housekeeping)
Company: Tsebo Cleaning and Hygiene Solutions
Job Type: Permanent
Location: Cape Town, Western Cape, South Africa
Job Description
Tsebo Cleaning and Hygiene Solutions is seeking a highly organized and detail-oriented Desk Coordinator (Housekeeping) to join its team in Cape Town. The successful candidate will be responsible for coordinating housekeeping administrative and operational communication, ensuring efficient room allocation, accurate room status reporting, and seamless communication between housekeeping, front office, maintenance, and other departments.
Key Responsibilities
Operational Coordination
Manage the housekeeping desk as the central communication point.
Allocate rooms to Room Attendants and Supervisors according to occupancy levels and operational needs.
Monitor and update room statuses in the Property Management System (PMS).
Track room readiness and ensure alignment with Front Office requirements.
Communication and Liaison
Coordinate with Front Office regarding early check-ins, late check-outs, VIP arrivals, and priority rooms.
Liaise with Maintenance on room defects and repairs.
Communicate special guest requests to housekeeping teams.
Handle internal calls and respond to housekeeping-related guest requests.
Administration and Reporting
Maintain daily housekeeping reports, including:
Room assignment sheets
Room status discrepancy reports
Lost and found registers
Out-of-order and maintenance logs
Compile staff productivity reports.
Assist with shift reports and handovers.
Quality Control
Monitor room inspections before release to Front Office.
Follow up on room status discrepancies.
Ensure compliance with cleaning schedules and standards.
Inventory Control
Monitor housekeeping supplies and stock levels.
Maintain linen movement records.
Manage lost and found documentation according to hotel procedures.
Guest Service Support
Ensure guest housekeeping requests are handled efficiently.
Escalate service issues to the Housekeeping Manager.
Support VIP room preparation and coordination.
Health and Safety
Ensure compliance with health, safety, and hygiene standards.
Report hazards, incidents, and safety concerns.
Maintain compliance and incident documentation.
Minimum Requirements
Education
Grade 12 / Matric (Required)
Experience
1–3 years' experience in housekeeping or hotel operations.
Experience using a Property Management System (PMS) such as Opera will be advantageous.
Skills and Competencies
Strong organizational and coordination skills.
Excellent communication skills (verbal and written).
High attention to detail and accuracy.
Strong administrative and reporting abilities.
Computer literacy (MS Office and PMS systems).
Ability to work under pressure in a fast-paced environment.
Strong problem-solving and decision-making skills.
Professional appearance and conduct.
Customer-focused attitude.
Team player with strong interpersonal skills.
High level of accountability and discipline.
Working Conditions
Shift-based environment, including weekends and public holidays.
Office-based within the housekeeping department.
Frequent interaction with operational teams and guests.
Key Performance Areas
Accuracy of room status updates.
Room readiness turnaround times.
Reduction of room discrepancies.
Response times to guest requests.
Effective communication between departments.
Compliance with housekeeping standards and procedures.
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