Tracker
Polokwane / Pietersburg, Limpopo
Closing Date: 2 June 2026
Job Type: Permanent
Industry: IT & Internet
Job Category: Call Centre and Telesales
Remuneration: Market Related
Reference Number: track_001690
EE Position: No
Job Overview
Tracker is seeking a hardworking and detail-oriented Installation Support Administrator to join the Installation Logistics division at their Polokwane office.
The successful candidate will be responsible for maintaining customer service standards, managing scheduling operations, handling client queries, and supporting installation logistics within a fast-paced and high-pressure environment.
Minimum Requirements
Matric / Grade 12 certificate
Minimum 1 year Contact Centre experience
Bilingual in English and Afrikaans will be advantageous
Computer literacy
Excellent typing and accurate data capturing skills
Strong communication and telephone etiquette
Analytical and problem-solving skills
Ability to work under pressure
Willingness to have all calls voice recorded
Strong time management and self-discipline
Ability to work independently and within a team
Key Skills & Competencies
Excellent customer service skills
Strong organisational and scheduling abilities
Attention to detail and accuracy
Ability to multitask effectively
Good interpersonal and relationship-building skills
Professional communication skills
Ability to meet targets and deadlines
Strong administrative capabilities
Main Responsibilities
Market Tracker products and services to existing and prospective clients
Build and maintain relationships with business partners
Manage contract administration and statistical reporting
Ensure high customer service standards are maintained
Schedule Tracker unit fitments and technical service requests
Reschedule appointments where necessary
Provide ongoing feedback to customers and internal departments
Follow up on scheduling requests and outstanding tasks
Liaise with technicians regarding appointments and schedules
Monitor technician utilization and scheduling quality
Allocate and manage tasks for technicians and fitment centres
Handle walk-in clients when required
Manage potential cancellations and customer concerns
Respond to queries via telephone, email, WhatsApp, MS Teams, SMS, and face-to-face interactions
Ensure all customer queries are resolved within SLA requirements
Employee Benefits
Medical Aid
Provident Fund
Important Information
Candidates must be able to work effectively in a highly pressurised environment
Strong customer service and administrative skills are essential
If you do not receive feedback within 4 weeks of applying, please consider your application unsuccessful
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