Service Administrator

Location: Johannesburg, South Africa (ZA, 1462)
Position Type: Professional, Full-Time
Company: Volvo Trucks (Part of Volvo Group Southern Africa)
Application Deadline: 15 August 2025

Purpose of the Role

To manage and process all workshop-related administrative functions efficiently, ensuring accuracy in job card handling, warranty claims, parts management, and invoicing.

Key Responsibilities

Warranty and Maintenance Claims

Submit claims according to procedures and within deadlines
Minimize rejection rate to zero
Correct disposal and marking of parts
Maintain accurate and complete supporting documentation (photos, job cards, reports, etc.)

Job Card Processing

Open and manage job cards with accurate vehicle and service details
Record service type and additional issues reported
Allocate costs to appropriate accounts (customer, warranty, or maintenance)
Ensure all job cards are signed by responsible parties

Sublet/Outwork Orders

Track work-in-progress and follow up with team leaders
Confirm all job details are filled (times, work done, parts used)
Obtain all required sign-offs prior to job closure

Job Costing and Invoicing

Enter labor, parts, sublet work, and other charges
Include breakdown details when applicable
Finalize invoices and ensure approval before releasing vehicles
Issue gate pass only after payment is confirmed

Qualifications and Experience

Matric / N3 or equivalent
Minimum 4 years’ experience in a similar administrative role
Computer literacy required
Experience with SAP and/or GDS Fusion preferred
Strong administrative and documentation skills

Key Competencies

Strong attention to detail
Able to work under pressure
Customer-focused with good communication skills
Team player who takes initiative
Honest and reliable with good time management
Familiarity with stock control and warranty handling

Application Notes

Applicants must be willing to undergo reference, criminal, credit, and qualification checks
Volvo does not accept email applications; please apply online
People with disabilities are encouraged to apply

Why Join Volvo Trucks?

Working at Volvo gives you the opportunity to shape the future of transport by contributing to sustainability, safety, and efficiency. You'll be part of a global team committed to innovation, collaboration, and continuous learning.

CLICK HERE TO APPLY

Service Administrator