Franchise Manager

Company: Takealot.com
Location: KwaZulu-Natal, South Africa
Department: Takealot Delivery Team
Reporting To: National Franchise Operations Manager
Job Type: Permanent
Posted: 21 July 2025

Job Overview

Takealot.com is looking for a driven and process-oriented Franchise Manager to support and manage delivery franchise operations across KwaZulu-Natal. This role focuses on setting up, training, monitoring, and auditing franchise partners to ensure service excellence, adherence to operational standards, and ongoing business success.

Key Responsibilities

Operational Excellence & SOPs

Develop and implement Standard Operating Procedures (SOPs) across delivery franchises.
Continuously monitor and improve SOPs and service levels.
Ensure franchise compliance with setup guidelines and franchise agreements.

Training & Support

Train new franchisees and their teams on systems, procedures, and service standards.
Serve as a hands-on consultant to improve franchise operations and performance.

Performance Management

Set and manage Key Performance Indicators (KPIs) at franchise level.
Conduct regular audits to assess execution and adherence to company policies.
Use data and system reports to measure hub performance against Service Level Agreements (SLAs).

Brand Compliance

Uphold and protect the Takealot brand in all franchise operations.
Enforce consistency in operational and customer service standards across all hubs.

Travel

Frequent local travel within the assigned region, with quarterly visits to regional hubs.

Required Attributes

High energy, proactive, and self-driven
Execution-focused with strong attention to detail
Strong analytical, problem-solving, and data interpretation skills
Technically savvy; understands how tech supports business
Excellent communication and interpersonal skills
Comfortable in fast-changing environments and able to multi-task
A team player with strong organizational discipline and a customer-centric mindset

Minimum Qualifications & Experience

Matric (Grade 12) or equivalent
3+ years’ experience in top management or operations roles
Proficient in Microsoft Office (Word, Excel, PowerPoint)
Experience in training, franchise operations, or regional management preferred
Retail, hospitality, or logistics background is advantageous
Proven record of execution and delivery
Tech-savvy (preferred)

Ideal Candidate Traits – “Extraordinary Mind”

Analytical, innovative, and entrepreneurial
Business-minded, outcome-focused
Respectful, collaborative, and low on ego
Passionate about e-commerce and customer experience
Resilient, fast learner, and adaptable
Integrity-driven and hardworking

CLICK HERE TO APPLY

Franchise Manager