Insights Lead
Company: Jonsson Workwear
Location: Durban, KwaZulu-Natal, South Africa
Job Type: Not Specified (likely Permanent based on scope)
Industry: Apparel / Workwear / Product Innovation
Purpose of the Role
To transform customer, product, and industry data into actionable insights that shape the development of high-performance, purpose-built workwear. The Insights Lead plays a critical role in helping Jonsson Workwear innovate and meet the needs of diverse industries through data-driven decision-making.
Key Responsibilities
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Analyse product performance, customer feedback, and market trends to inform product development.
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Translate data into insights that drive product innovation, refinement, and relevance.
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Collaborate with cross-functional teams (product, design, marketing, sales) to ensure insight-led decision-making.
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Identify and track industry trends and emerging customer needs to shape forward-thinking strategies.
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Deliver clear, actionable reports and recommendations that support peak performance in product design and customer satisfaction.
Ideal Candidate Profile
Experience & Skills:
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Strong background in product or data analysis, preferably within a retail, manufacturing, or apparel context.
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Proven ability to use insights to drive tangible business results.
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Excellent analytical and problem-solving skills to interpret complex datasets.
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Comfortable using data analysis tools or platforms (Excel, BI tools, etc.).
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Experience working across departments and influencing product or business decisions.
Attributes:
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Deep curiosity and a data-driven mindset.
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Passion for performance apparel and understanding real-world customer needs.
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High standards for accuracy, quality, and relevance.
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Empathetic communicator – understands customer pain points and can communicate them effectively.
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Collaborative and team-oriented approach, with the ability to lead through influence.
Why This Role Matters
This role directly impacts the quality, functionality, and innovation of Jonsson’s products. By transforming insights into opportunity, the Insights Lead ensures the company continues to deliver industry-leading workwear designed to help customers perform at their peak.
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