Jobs Learnerships Internships Apprenticeships
Customer Service Agent (Reference: SHO241206-3)
Location
- Country: South Africa
- Province: Western Cape
- City: Brackenfell, Cape Town
Key Details
- Job Type: Permanent
- Closing Date: 6 March 2025
- Working Hours: 45-hour work week, scheduled shifts (Monday to Sunday, including public holidays).
Purpose of the Job
To deliver an exceptional customer service experience by answering inquiries, resolving issues, and providing accurate product/service information. This frontline role is essential to ensuring customer satisfaction and retention through efficient and empathetic communication.
Job Objectives
- Deliver excellent customer service and foster a culture of service excellence.
- Manage incoming customer calls with clarity, efficiency, and urgency.
- Resolve customer issues and escalate requests when necessary, keeping customers informed.
- Stay knowledgeable about company products, services, campaigns, and processes.
- Ensure all service level goals are met and actively contribute to team efforts.
- Follow company policies and suggest improvements to enhance the customer experience.
- Assist teammates where possible and proactively share knowledge.
Qualifications
Essential:
- Grade 12 / Matric
Beneficial: - Degree/Diploma or courses in Communications or related fields
Experience
Essential:
- At least 5 years in a customer services role or similar environment
Desired: - Experience in a retail or contact center environment
Skills and Knowledge
- Essential:
- Proficiency in Microsoft Office 365, including SharePoint Online
- Desired:
- Experience in retail or contact centers
Policy & Note
- Shoprite is committed to diversity, equity, and inclusion in the workplace.
- By applying, you consent to the processing of your personal information as per company policy.
- If you do not receive feedback within 14 days, consider your application unsuccessful.
Apply Now and be part of a team passionate about customer service excellence!
Jobs Learnerships Internships Apprenticeships
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