Operations Manager

Closing Date: 28 March 2025
Reference Number: BIL250228-1
Job Title: Operations Manager
Department: Warehousing
Office / Facility: East London
Reporting To: General Manager
Job Type: Permanent
Location: East London, Eastern Cape, South Africa

Job Purpose

The Operations Manager is responsible for overseeing all aspects of warehouse operations. This includes managing staff, inventory, and processes to ensure efficient storage, retrieval, and distribution of goods. The role focuses on optimizing productivity, cost-effectiveness, and customer service while ensuring compliance with safety regulations.

Qualifications & Experience

Qualifications:

Grade 12
Diploma/Degree in Supply Chain and Logistics Management

Experience:

Minimum of 5 years’ experience in the FMCG industry
Experience managing a small fleet of vehicles
Knowledge of chemical storage and associated risks
Experience using Cargowise Warehouse Management System

Key Responsibilities

Inventory Management:

Onboard clients onto the Cargowise 1 Warehouse Management System
Set up automated stock reports for clients
Ensure Cargowise system is used effectively for stock takes
Conduct cycle counts weekly across the product range
Perform monthly physical stock counts per SLA requirements
Submit cycle count and stock take results to clients

Operations:

Perform weekly CHEP reconciliations
Review daily Material Handling Equipment (MHE) checklists and address issues
Log and investigate claims or potential claims
Manage warehouse layout and space optimization
Implement quality checks for product integrity
Ensure compliance with safety regulations and company policies

Client Interaction:

Address client complaints in a timely manner
Submit a monthly report on complaints to the General Manager
Attend SLA meetings with clients when required

People Management:

Lead and manage warehouse staff, assign tasks, and ensure proper training
Oversee contract labor management

Finance:

Ensure operational billing activities are accounted for monthly
Review monthly billing schedules
Implement cost control measures

Management Reports:

Compile monthly reports, including:
- CHEP recon
- EC scorecard
- Stock loss report
- Operational Report
- OTP Progress report
- Management review pack

Skills & Competencies

Skills:

Attention to detail
Business acumen
Organizational skills
Customer relationship management
Supervisory and leadership skills
Strong communication skills

Competencies:

Warehouse operations and management
Handling, storage, and transportation of dangerous goods
Computer proficiency (MS Office)

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Operations Manager