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Consultant: Servicing - Funeral Admin

Reference Number: 80424653A-0001
Closing Date: Not specified

Job Details

• Business Segment: Personal & Private Banking

• Job Type: Full-time

• Location: Roodepoort, Ellis Street 4, Gauteng

Job Purpose

To provide high-level service to customers, SBIB provincial offices, SBSA branches, and underwriters by resolving insurance policy queries on assurance products. This role supports customer relationship management to build loyalty while maintaining a professional corporate image.

Minimum Requirements

• Completed Matric

• RE 5 certification

• NQF 5 FAIS Qualification

Experience Required

• 3 years of insurance industry experience

• Minimum of 2 years call centre/telephone experience

• Knowledge of at least one insurance product (Insurance Consultant Level 1)

Key Responsibilities

• Handle customer queries efficiently and professionally.

• Support branches and underwriters with assurance product-related queries.

• Assist in building customer loyalty through relationship management.

• Maintain a high standard of service delivery in line with the company’s image.

Competencies Required

Behavioural Competencies:

• Articulating Information

• Attention to Detail

• Developing Expertise

• Following Procedures

• Interacting with People

Technical Competencies:

• Client Knowledge

• Client Retention

• Client Servicing

• Understanding Client Value Propositions

• Knowledge of Insurance Principles

Click here to apply

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