Service Champion

Service Champion – Momentum Money

Location: Centurion, Gauteng, South Africa
Type: Temporary (Hybrid – some remote work)
Closing Date: 29 October 2025
Reference Number: MMH251028-3
Cluster: Momentum Money (part of Momentum Metropolitan Holdings)
Role Family: Client Services

Introduction

Momentum Metropolitan Holdings (MMH) is a leading South African financial services group offering practical financial solutions through its well-known brands, including Metropolitan, Momentum, Momentum Money, Guardrisk, and Eris Property Group.

The Service Champion role at Momentum Money focuses on providing seamless, professional, and empathetic support to clients using the Momentum Money product, ensuring every interaction reinforces trust and client satisfaction.

Role Purpose

To deliver exceptional client service by effectively managing and resolving client queries related to Momentum Money products. The Service Champion acts as a client advocate — ensuring timely, accurate responses, maintaining compliance with regulatory standards, and collaborating with internal teams for efficient issue resolution.

Minimum Requirements

Matric / Grade 12 (Accounting and Mathematics subjects preferred).
Computer literacy essential (MS Office; strong Excel skills required).
1 year experience in a banking environment (preferred).
3–5 years’ experience in a contact centre or financial services/investment industry.
Proven ability to meet and maintain performance standards.

Key Duties & Responsibilities

Communicate with clients professionally and empathetically across channels.
Resolve customer queries promptly, maintaining a high level of accuracy and service.
Build effective relationships with internal and external stakeholders.
Follow up regularly with clients, managing expectations and providing updates.
Maintain strict client confidentiality to mitigate reputational and compliance risks.
Escalate unresolved queries within required SLAs.
Serve as a Subject Matter Expert (SME) on product features, systems, and processes.
Collaborate closely with team members to ensure efficient problem resolution.
Maintain high standards of quality, accuracy, and client-centricity at all times.

Core Competencies

Business Acumen: Understands the financial services environment and its operational drivers.
Client Commitment: Exceeds client expectations and fosters lasting relationships.
Results Driven: Demonstrates urgency, accountability, and agility in achieving goals.
Change & Innovation: Adapts to change and supports continuous improvement.
Collaboration: Works effectively across teams and business units.
Influence & Impact: Communicates persuasively to gain support and alignment.
Self-Awareness: Manages stress, ambiguity, and interpersonal relationships effectively.
Diversity & Inclusiveness: Values and respects different perspectives and cultures.

Why Momentum Money?

Joining Momentum Money means being part of a purpose-led organisation that empowers individuals and businesses to achieve financial wellness. You’ll be working in a dynamic, customer-first environment that values collaboration, innovation, and personal growth.

CLICK HERE TO APPLY

Service Champion