Job Title:
Patient Liaison Officer - Healthwise
Business Unit / Division:
Fedics
Job Type:
Permanent
Location:
East London, Eastern Cape, South Africa
Closing Date:
3 October 2024
Reference Number:
TSE240820-11
About Us
Fedics, a division of Tsebo Solutions Group, is looking for a Patient Liaison Officer to join their team. The role involves managing relationships between clients, customers, and Fedics effectively, ensuring smooth communication and top-notch service delivery.
Tsebo Solutions Group is a leading provider of Integrated Workplace Management Solutions across Africa, offering services such as Catering, Facilities Management, Cleaning, Pest Control, and more. Our focus is on reducing costs, risk, and complexity for our clients, while enhancing quality and productivity. We pride ourselves on developing our people to better serve client needs.
Key Responsibilities
- Greet guests courteously and ensure a welcoming environment.
- Be available to handle problems or complaints promptly.
- Ensure the front-of-house area is maintained to company standards.
- Liaise effectively between front-of-house and back-of-house departments.
- Ensure speedy and efficient service delivery.
- Handle all inquiries and messages with courtesy and professionalism.
- Keep the Front of House areas clean and well-maintained at all times.
- Conduct regular checks for maintenance or repairs in Front of House areas and address issues without delay.
- Maintain a visible presence throughout the Front of House, interacting with guests and staff.
- Monitor industry trends and suggest improvements.
Skills & Competencies
- Must be at least 21 years old.
- Ability to communicate and understand the predominant language(s) of the canteen’s area.
- Knowledge of food and beverage service, with at least three years of experience in front-of-house operations.
- Strong basic math skills and experience with cash registers or POS systems.
- Ability to stand for long periods (up to 5 hours) and perform tasks involving reaching, bending, and stooping.
- Stamina to work 45-50 hours per week.
Qualifications
- National Senior Certificate
Apply before: 3 October 2024
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