Withdrawals Administrator
Hollywoodbets Withdrawals Administrator Vacancy 2026 | Apply Before 12 October 2026
Company: Hollywoodbets Job Title: Withdrawals Administrator Location: Umhlanga, Durban, KwaZulu-Natal, South Africa Job Type: Full-Time Job Category: Administration Reference / Job ID: 2658 Closing Date: 12 October 2026
About Hollywoodbets
Hollywoodbets is one of South Africa's leading brands, having grown from humble beginnings in Durban into a major organisation operating across Africa and the United Kingdom.
The company continues to expand its global footprint and offers employees the opportunity to work in a dynamic, fast-paced environment while developing their careers.
Hollywoodbets is currently recruiting for a Withdrawals Administrator to join its team in Umhlanga, Durban.
Job Purpose
The successful candidate will be responsible for attending to customer queries relating to withdrawals while ensuring a high level of accuracy, efficiency and customer service.
The role will also involve investigating account-related issues, monitoring transactional activity, preparing manual payments and working with internal and external stakeholders to ensure queries are resolved within the required turnaround times.
Key Responsibilities
The successful candidate will be responsible for:
- Resolving customer queries effectively across various platforms.
- Investigating and resolving account-related issues and discrepancies.
- Working closely with internal and external stakeholders until customer queries are fully resolved.
- Monitoring suspicious or unusual transactional activity on customer accounts.
- Escalating suspicious or unusual activity to the relevant management team.
- Preparing manual payments for submission to the Treasury team.
- Providing a high standard of customer service when dealing with customers.
- Working effectively with internal team members, departments and branches.
- Ensuring account queries are handled within the required turnaround time.
- Maintaining accuracy and efficiency when processing withdrawal-related queries.
- Performing ad-hoc functions as required by operational requirements.
Minimum Requirements
Applicants must have:
- At least 6 months' call centre experience.
- At least 6 months' customer care experience.
Advantageous
The following will be an added advantage:
- Previous financial experience.
- A relevant tertiary qualification.
Skills and Competencies
The ideal candidate should demonstrate:
- High level of accountability.
- Proactive approach and initiative.
- Strong problem-solving abilities.
- Results-driven approach.
- Excellent time-management skills.
- Strong execution skills.
- Analytical ability.
- Good customer service skills.
- Ability to work accurately under pressure.
- Ability to work effectively in a fast-paced environment.
Why Join Hollywoodbets?
Joining Hollywoodbets provides employees with the opportunity to become part of a growing South African brand with an expanding international presence.
Employees have the opportunity to:
- Work in a vibrant and fast-paced industry.
- Take on new challenges and responsibilities.
- Develop their skills and grow their careers.
- Work alongside a motivated and goal-oriented team.
- Contribute to the continued growth of the Hollywoodbets brand.
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