Front Desk Agent (Guest Experience Expert) – Protea Hotel Cape Town North Wharf
Location: Cape Town, Western Cape, South Africa
Company: Protea Hotel Cape Town North Wharf
Job Type: Full-Time
Job ID: 26075256
Career Area: Rooms & Guest Services Operations
Job Description
Protea Hotel Cape Town North Wharf is currently seeking a Front Desk Agent (Guest Experience Expert) to join its hospitality team. The successful candidate will be responsible for creating memorable guest experiences by delivering exceptional customer service throughout each guest’s stay.
As a Guest Experience Expert, you will handle guest check-ins and check-outs, assist with guest requests, provide information about local attractions, complete operational reports, and support luggage handling when required. This role requires a proactive approach to ensuring guests receive professional and personalized service at all times.
Key Responsibilities
Welcome guests and provide outstanding customer service.
Process guest check-ins and check-outs efficiently.
Handle guest enquiries, requests, and concerns professionally.
Assist with operational and administrative duties.
Provide information about local attractions and services.
Support guests with luggage handling and transportation assistance.
Maintain confidentiality and protect company assets.
Follow company policies, procedures, and safety standards.
Ensure professional appearance and communication at all times.
Perform additional duties as required by management.
Minimum Requirements
Grade 12 / Matric certificate or equivalent qualification.
No previous work experience required.
No supervisory experience required.
No license or certification required.
Excellent communication and interpersonal skills.
Strong customer service orientation.
Ability to work in a fast-paced environment.
Willingness to stand, walk, lift, and move throughout shifts.
Skills and Competencies
Customer service excellence.
Professional communication skills.
Problem-solving abilities.
Teamwork and collaboration.
Attention to detail.
Time management.
Ability to multitask effectively.
Employment Equity
Marriott International is an Equal Opportunity Employer committed to creating an inclusive workplace that values diversity and provides equal access to opportunities for all employees regardless of disability, veteran status, or any other protected characteristic.
Post a Comment