Floor Supervisor (40hr)
Location:
Tzaneen, Limpopo, South Africa
Brand:
Totalsports (Part of TFG – The Foschini Group)
Job Type:
Permanent | Full-Time (40 hours per week)
Purpose of the Role:
To support the store management team by leading the sales floor, ensuring excellent customer service, operational execution, and motivating a high-performing team aligned with Totalsports’ brand values.
Key Responsibilities:
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Support store management in leading and motivating the store team
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Ensure operational excellence and a customer-first approach
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Drive store performance through KPIs (sales, new accounts, rewards, visual standards, etc.)
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Manage and implement visual merchandising and stock standards
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Allocate time and resources effectively, multitask, and prioritize duties
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Foster a culture of accountability, energy, and enthusiasm on the sales floor
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Ensure customer satisfaction and service execution
Minimum Qualifications:
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Matric certificate (Grade 12)
Required Skills & Experience:
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Minimum 3 years retail experience, including at least 1 year in a store leadership role
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Strong leadership, interpersonal, and communication skills
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Proven ability to manage sales processes and achieve targets
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High adaptability to different customers, teams, and situations
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Ability to work independently and manage multiple tasks in a fast-paced environment
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Excellent planning, organisation, and decision-making skills
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Proficiency in customer service strategy and problem resolution
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Strong attention to detail and ability to take initiative
Core Competencies & Behaviours for Success:
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High energy, urgency, and enthusiasm in facing challenges
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Builds strong customer and team relationships
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Makes timely, effective decisions
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Motivates and inspires performance in others
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Embraces innovation, technology, and continuous improvement
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Uses feedback to grow and develop professionally
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Demonstrates reliability, initiative, and a solutions-driven mindset
Important Notes:
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Please ensure your line manager is informed and supports your application
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Preference will be given to candidates from designated groups in line with the Employment Equity Act
About Totalsports (TFG):
Totalsports is a performance-driven, people-first brand under TFG, a leading international retail group. We inspire healthy lifestyles through sport and teamwork. Working at TFG means growth, opportunity, and being part of a dynamic team shaping the future of retail in South Africa.
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