Customer Service Officer

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Customer Service Officer – Polokwane DC

Reference Number:

BOX251017-1

Location:

Polokwane, Limpopo, South Africa

Division:

Supply Chain
Department: Distribution Centre
Job Type: Permanent
Number of Positions: 1

Closing Date:

31 October 2025


Company Overview:

Boxer Superstores is one of South Africa’s leading and fastest-growing retailers, listed on the Johannesburg Stock Exchange (JSE). As the company expands, it seeks dynamic individuals to contribute to its innovation and growth.


Purpose of the Role:

To provide continuous, accurate communication to stores regarding order status and estimated times of arrival (ETA), while resolving store queries quickly and professionally.


Minimum Requirements:

Education:

  • Matric (Grade 12) is essential

  • A Diploma or Degree in Supply Chain is advantageous

Experience & Skills:

  • Minimum 2 years' experience in warehousing or a similar distribution environment

  • Computer literacy and proficiency in key warehouse or distribution systems

  • Strong communication and problem-solving abilities

  • Excellent attention to detail


Key Responsibilities:

  • Manage and coordinate all store orders, including Jab orders

  • Maintain daily communication with store managers and regional teams

  • Handle and resolve help desk queries professionally and efficiently

  • Oversee and implement effective pallet control procedures


Why Join Boxer Retail Limited?

  • Be part of a JSE-listed company driving retail innovation

  • Join a team focused on growth, collaboration, and customer service

  • Contribute to a company making a tangible impact in South African retail

  • Boxer Retail Limited is an equal opportunity employer

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