Online Fashion Assistant (Festive Contract)
Location: Cape Town
Company: Superbalist.com
About the Role
Superbalist.com, a leading South African online fashion destination, is hiring an Online Fashion Assistant for the festive season (late September to early January) to support increased customer demand.
Who We’re Looking For
Candidates who:
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Are decisive and proactive
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Continuously learn and improve
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Think big and take ownership
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Obsess about customer experience
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Collaborate and communicate openly
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Simplify processes and solve complex problems
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Are trustworthy, approachable, and inclusive
Reporting To
Customer Service Team Leader
Key Responsibilities
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Provide exceptional customer service via phone, email, live chat, and support software
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Resolve customer queries and issues promptly and professionally
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Manage exchanges and returns efficiently
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Maintain professionalism and manage customer expectations courteously
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Collect detailed customer information, educate customers, and document interactions
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Collaborate to improve response times
Desired Attributes
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Excellent English communication skills (verbal and written)
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Proficient typing, phone handling, and computer navigation skills
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Logical problem-solving and sound judgment
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High accountability, integrity, and ownership
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Team player with awareness of impact on others
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Ability to work effectively in a fast-paced, high-pressure environment
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Competitive, innovative, and achievement-driven
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Tech-savvy with strong computer skills
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Curious, eager to learn, and adaptable
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Emotionally resilient
Qualifications & Experience
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National Senior Certificate
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6-12 months customer service experience preferred
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Willingness to work flexible hours and occasional overtime
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