Front Of House Manager

Front Of House Manager - Healthwise

Reference Number: TSE250820-15
Closing Date: 19 September 2025
Business Unit / Division: Fedics
Job Type: Permanent
Location: Pietermaritzburg, KwaZulu-Natal, South Africa

About Us

Tsebo Solutions Group is a leading African Integrated Workplace Management Solutions Provider, offering clients reduced costs, risks, and complexities alongside improved quality, efficiency, and productivity. Our specialties include Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more.

At Tsebo, our people are at the heart of everything we do, driving a knowledgeable workforce tuned into the unique needs of our clients.

Duties & Responsibilities

Manage on-site Front of House staff.
Set and manage service delivery standards.
Train all Front of House staff.
Implement and maintain operational systems.
Manage stock controls and asset management.
Analyze and anticipate client needs and potential complaints.
Manage client satisfaction and contribute to quality control programs.
Maintain sound interpersonal relationships with clients.
Ensure operational standards meet agreed service levels.
Achieve and maintain quality/star grading standards per Fedics Grading checklist.
Operate independently with proven leadership abilities.

Skills and Competencies

Strong judgment and problem-solving skills.
Excellent interpersonal and communication skills (verbal and written).
Exceptional attention to detail.
Client service-oriented mindset.
Knowledge of business management principles.
Fully computer literate.

Qualifications

Relevant tertiary qualification and/or equivalent competence is an advantage.
1-2 years’ experience in a similar role.

CLICK HERE TO APPLY

Front Of House Manager - Healthwise