Frontliner: Spec-Savers Heidelberg
Location: Heidelberg, Gauteng
Company: Spec-Savers South Africa
Job Type: Contract
Department: Retail Practices
Number of Positions: 1
Closing Date: 16 May 2025
Job Summary
Spec-Savers Heidelberg is looking for a friendly, professional, and customer-oriented Frontliner to join their team. As the first point of contact for patients, the Frontliner plays a key role in creating a welcoming environment, handling inquiries, managing appointments, and assisting with various administrative tasks.
Minimum Requirements
Education:
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Grade 12 / Matric (National Certificate)
Experience:
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Previous experience in a customer service, receptionist, or administrative role
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Experience in optometry, medical, or retail environment is an advantage
Skills & Competencies:
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Excellent communication and interpersonal skills
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Strong organizational and multitasking abilities
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Proficiency in computer systems and appointment scheduling software
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Attention to detail and accuracy
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Good computer literacy (Word, Excel)
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Sales skills
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Team player and hardworking
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Fluent in English (Knowledge of Oshiwambo and Portuguese is a plus)
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Willingness to work flexible hours, including weekends
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Knowledge of optical products and medical aid procedures is advantageous
Duties and Responsibilities
Patient Reception & Customer Service:
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Greet patients warmly and assist during check-ins
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Provide information on services and procedures
Appointment Scheduling & Management:
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Manage, confirm, and reschedule appointments
Administrative Support:
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Maintain and update patient records
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Assist with insurance and general office duties
Optical Product Assistance:
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Help patients choose eyewear and explain product options
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Keep displays tidy and assist with stock
Billing & Payments:
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Handle cash, card, and medical aid transactions
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Assist with billing queries
Coordination & Communication:
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Work closely with optometrists and staff
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Communicate reminders, follow-ups, and promotions
General Support:
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Maintain a clean reception and waiting area
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Assist with daily operations as needed
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