Call Centre Agent

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Call Centre Agent

Job Type: Full-Time
Location: Rietfontein, Germiston, Gauteng, South Africa
Department: Sales / Customer Care
Purpose of the Role:
To drive customer engagement through daily outbound calls, active sales, customer care, and up-selling efforts, ensuring customer satisfaction while growing the order basket size.

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Key Responsibilities

• Order Management:

  • Contact existing customers to place and capture accurate orders

  • Follow up on deliveries to ensure timely and accurate fulfillment

  • Update and maintain customer and order records

• Sales & Customer Engagement:

  • Actively promote and hard-sell products to customers

  • Upsell to increase the basket size

  • Activate inactive customers to generate repeat business

  • Communicate category-specific promotions and deals

  • Support sales in remote/outlying regions lacking in-person sales visits

• Customer Service & Relationship Building:

  • Provide professional customer care and support

  • Address customer queries, complaints, or concerns efficiently

  • Build strong and long-term customer relationships

  • Collaborate with internal teams for smooth order processing and logistics

• Performance:

  • Meet and exceed sales and performance targets set by management

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Minimum Requirements

• Grade 12 (Matric) – mandatory

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Required Skills & Competencies

• Excellent verbal & written communication skills

• Negotiation and persuasion abilities

• Telephone etiquette and professionalism

• Customer service orientation

• Organisational & time-management skills

• Ability to work independently and within a team

• Business writing & email etiquette

• Conflict resolution skills

• Problem-solving and active listening

• Typing proficiency and Microsoft Office literacy

• System navigation and strong administrative accuracy

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