Front Desk Supervisor

Location: Gauteng, South Africa
Contract: Fixed Term Contract
Reference: TSE250811-8
Closing Date: 15 August 2025

Company Overview

Tsebo Facilities Solutions is a leading African integrated workplace management company specializing in catering, facilities management, cleaning, pest control, protection, energy, procurement, and more. They emphasize developing people and delivering quality and efficient service.

Role Purpose

Supervise the front desk team to ensure smooth and efficient operations, delivering excellent guest satisfaction and managing day-to-day reception functions under agreed protocols.

Key Duties and Responsibilities

Operational Delivery:

Manage visitor/client arrivals and departures professionally.
Handle special arrivals, meeting room requirements, and guest inquiries.
Assist with travel arrangements, messages, reservations, and meeting room technical needs.
Report client feedback, unresolved complaints, and building maintenance issues.
Ensure compliance with health, safety, and quality standards.
Maintain meeting room readiness (chairs, cleanliness, cables, whiteboards).
Monitor equipment (AC, video conferencing).
Manage lost property and housekeeping concerns.

Customer Focus:

Foster a customer-oriented environment.
Conduct client satisfaction surveys and handle inquiries promptly.
Advise on workplace compliance and operational improvements.
Manage conflict and escalate issues when necessary.
Ensure meeting room bookings are planned 48 hours in advance.

Reporting:

Prepare and submit weekly/monthly reports and maintain records.
Compile statistics as required.

Code of Conduct:

Take responsibility for personal performance.
Uphold Tsebo’s image, safety policies, and ethical values.
Demonstrate flexibility and professionalism.

Skills and Competencies

Strong MS Office skills
Knowledge of hospitality/facilities equipment and standards
Excellent communication and interpersonal skills
Customer service focus with a professional attitude
Organizational and multitasking abilities
Emotional intelligence and resilience
Ability to work independently and under pressure
Confidentiality and attention to detail
Conflict resolution skills

Qualifications and Experience

Grade 12 (non-negotiable)
Computer literacy
2-3 years frontline hotel/customer service experience
Minimum 3 years as a receptionist in hospitality

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Front Desk Supervisor