Service Advisor
Listing Reference: click_020965
Location: The Island, North West, South Africa
Contract Type: Permanent
Industry: Wholesale & Retail Trade
EE Position: Yes
Closing Date: 18 August 2025
Company: Clicks Group
Purpose of the Role
To ensure service excellence at the point of sale (POS) by efficiently managing operations, customer service, staff performance, and transactional activities, while upholding Clicks' brand and customer-centric standards.
Key Responsibilities
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Supervise POS operations to ensure efficient customer service
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Manage stock and cash control, minimising shrinkage and risk
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Ensure training and motivation of shop assistants/cashiers
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Align staffing levels with work schedules and labour laws
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Resolve customer queries timely and in line with policies
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Drive Clicks ClubCard participation and targets
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Enforce security and compliance measures
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Deliver excellent customer service and brand representation
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Maintain updated knowledge of products, promotions, and store events
Minimum Requirements
Qualifications:
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Grade 12 (Matric) – essential
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Maths (50%) and English (50%) – preferred
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Retail or Business Management qualification – required for external applicants
Experience:
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Minimum 1 year in a customer-facing role within retail/FMCG
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Experience supervising employees in a retail setting
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Stock management and numeracy skills
Knowledge and Skills
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Financial management principles
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Retail operations, merchandising, and promotion execution
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Customer service excellence
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Labour legislation and industrial relations (IR)
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Stock, cost, and compliance control
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Strong interpersonal and communication skills
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Managerial, planning, and problem-solving abilities
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Computer literacy and numeracy skills
Core Competencies
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Leading and Supervising
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Customer Service Orientation
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Planning and Organising
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Relating and Networking
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Coping with Pressure
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Problem Solving
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Following Procedures
Note:
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Only candidates meeting the minimum requirements will be contacted.
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Position will be filled in accordance with Employment Equity.
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Persons with disabilities are encouraged to apply.
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