Assistant Store Manager

Listing Reference: click_020948
Location: Autumn Leaf Mall, Zeerust
Industry: Wholesale & Retail Trade
Job Category: FMCG, Retail, Wholesale and Supply Chain
Contract Type: Permanent
EE Position: Yes
Closing Date: 15 August 2025
Remuneration: Market Related

Company Overview:

Clicks Group is one of South Africa’s leading health and beauty retailers. The company is committed to service excellence and building customer loyalty, aiming to be the customer’s first-choice health and beauty retailer.

Purpose of the Role:

To support the Store Manager in the efficient running of the store through driving sales, delivering customer service excellence, managing operations, and ensuring staff performance in order to meet financial and compliance targets.

Key Responsibilities:

Sales & Financial Management:
- Drive and maximise sales through promotions, cross-selling, and superior service
- Achieve financial performance targets (sales, profit, expenses)
Operational Excellence:
- Execute day-to-day operations (stock control, shrinkage, housekeeping, admin)
- Maintain in-store visual merchandising in line with brand standards
Team Leadership & Scheduling:
- Support and motivate staff, lead team in Store Manager’s absence
- Manage staff schedules in line with labour policy and departmental needs
Customer Experience:
- Deliver excellent service to improve customer satisfaction and loyalty
- Achieve club card participation targets
Administration & Compliance:
- Handle timekeeping, attendance, and HR-related documentation
- Uphold all company procedures, policies, and compliance standards
Brand Representation:
- Uphold and embody the Clicks brand values

Minimum Requirements:

Education:
- Grade 12 with 50% in Maths and English (Essential)
- Retail/Business Management qualification (Essential for external candidates)
- Degree in Retail/Business Management (Desirable)
Experience:
- Minimum 1 year in an assistant store management role within FMCG/retail
- OR completion of Clicks’ Trainee Store Management Programme
- Financial management (budgets, P&L, financial ratios)

Skills & Knowledge:

Financial and retail management principles
Merchandising and promotions
Stock, risk, and compliance management
Labour legislation and IR practices
Customer service best practices
Team and performance management
Strong numeracy, communication, and planning skills
Computer literacy

Core Competencies:

Following Instructions & Procedures
Planning & Organising
Delivering Results & Meeting Customer Expectations
Working with People
Problem Solving & Analysis
Leadership & Supervision
Commercial & Entrepreneurial Thinking
Coping with Pressure & Setbacks

Note: Only candidates meeting the minimum requirements will be contacted. Positions are filled in line with Clicks’ Employment Equity Plan. Candidates with disabilities are encouraged to apply.

CLICK HERE TO APPLY

Assistant Store Manager