Executive Personal Assistant

Reference Number: MMH250808-4
Company: Metropolitan Life
Location: Gauteng, South Africa
Job Type: Permanent
Remote Work: Not available
Closing Date: 13 August 2025
Department: Administration (within the Metropolitan Cluster)

Company Overview:

Metropolitan is one of South Africa’s oldest financial services brands, with a 125-year legacy. It provides affordable financial solutions to communities, including funeral cover, life insurance, retirement, hospital cash-back, and savings products. The brand operates in South Africa and 12 other African countries.

Role Purpose:

To provide high-level administrative, secretarial, and operational support to the Provincial General Manager and the wider Provincial Office.

Minimum Requirements:

Matric / Grade 12
5+ years’ experience as a Senior or Executive Personal Assistant
Proficient in Microsoft Office (Advanced skills)
Own vehicle and valid driver’s license
PA Diploma or Certification

Key Duties & Responsibilities:

Diary & Meeting Management:
- Schedule and coordinate appointments, travel, meetings, and events
- Compile necessary travel documentation and meeting materials
Communication & Correspondence:
- Screen calls and emails, responding independently when appropriate
- Escalate important matters requiring management attention
Event Coordination:
- Organize logistics, catering, and other components for meetings/functions
Secretarial Support:
- Prepare agendas, take minutes, and manage follow-ups from meetings
Operational Efficiency:
- Escalate facility faults and follow up with service providers
- Manage office supplies and maintain proper filing systems
Client and Stakeholder Engagement:
- Escalate client complaints appropriately
- Offer guidance and advice to clients and stakeholders
- Ensure alignment with service-level agreements
- Recommend improvements for better client service
Office Management:
- Manage the day-to-day operations of the Provincial Office
- Work independently and take initiative

Core Competencies Required:

Business Acumen
Customer and Stakeholder Commitment
Results-Oriented
Change Leadership and Innovation
Collaboration
Impact and Influence
Self-Awareness
Diversity and Inclusion

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Executive Personal Assistant