Parts Salesperson

Parts Salesperson x2 – Global Grade 07

Location: Kathu, South Africa
Job Type: Full-Time
Grade Level: Global Grade 07
Industry: Parts Sales / Technical Support / Mining & Industrial

Position Overview:

We are seeking two experienced and customer-focused Parts Salespeople to join our team in Kathu. These individuals will play a vital role in delivering accurate, value-driven parts solutions to our clients, while maintaining efficient order processing and excellent customer communication.

If you have strong SAP experience, a technical mindset, and a passion for solving problems with precision, this role offers an excellent opportunity to grow within a performance-driven team.

Key Responsibilities:

Accurately identify customer needs using available technical information (e.g. serial/model numbers).
Generate, maintain, and follow up on quotes daily, ensuring prompt conversion to sales orders with correct pricing.
Proactively check regional stock availability before initiating emergency or airfreight orders.
Efficiently process parts orders and backorders, tracking and resolving any issues through to completion.
Maintain clear communication with customers regarding order status, backorders, and emergency parts.
Investigate and resolve grieved orders using SIS, and liaise with the JDC to understand reasons and find solutions.
Log reasons for non-converted quotes, ensuring all quotes are properly closed or actioned daily.
Create credit returns in line with company policy.
Maintain system accuracy on backorders and sales orders linked to outstanding POs.

Minimum Requirements:

Grade 12 / Matric
Minimum 2 years’ experience using SAP SD/MM modules
Strong Excel skills
Proven experience in a parts sales or technical support role
Strong business communication and interpersonal skills
Technical aptitude with customer-oriented problem-solving skills
Persuasive and resilient, with the ability to communicate product value and suitable solutions
Basic business and financial understanding

Key Competencies:

Attention to detail
Customer focus
Relationship building
Problem-solving ability
Resilience and adaptability
Team player with strong follow-through

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Parts Salesperson