Customer Service Representative

Company: Mukuru
Location: Cape Town, South Africa
Department: Branches
Job Type: Full-Time
Application Methods: Apply via Indeed or LinkedIn

Purpose of the Role

As a Customer Service Representative, you will be the face of Mukuru at the frontline, responsible for delivering efficient, compliant, and professional foreign exchange services. Your attention to detail, customer focus, and commitment to excellence will contribute to a seamless experience for Mukuru clients.

Key Responsibilities

Process foreign exchange transactions accurately and in line with compliance regulations
Validate and verify customer documentation to ensure legitimacy
Identify and escalate fraudulent documents
Manage and reconcile own stock and cash balances
Stay updated with procedures, systems (especially ICFX), and exchange control regulations
Deliver exceptional customer service aligned with the Mukuru brand
Take ownership of your training, learning, and career development

Minimum Requirements

Matric / Grade 12 (essential)
1 year customer service experience (essential)
Completed Mukuru Forex Consultant training (advantageous)
Understanding of FICA regulations (desirable)
Familiarity with ICFX system (desirable)
Ability to pass internal compliance testing

Skills & Competencies

Strong computer literacy
Excellent verbal and written communication
Professional telephone etiquette and customer engagement skills
Meticulous attention to detail and accuracy in processing
Strong organizational and administrative skills
Positive, team-oriented, and ethically driven attitude

Remote Work Consideration

If appointed to a remote or hybrid role, you are required to have:

Stable internet connectivity
A quiet, professional workspace to ensure productivity and service quality

What Makes Mukuru Unique

Mukuru values diversity and welcomes applicants from all backgrounds who meet most of the criteria—even if you don’t feel 100% ready. The company encourages candidates to show how they can contribute value and grow with the team.

CLICK HERE TO APPLY

Customer Service Representative