Customer Resolution Agent
Location: Johannesburg, South Africa
Company: Vodafone
Requisition ID: 265529
Date Posted: 14 July 2025
Application Status: Open
About Vodafone
Vodafone is a leading international telecommunications company serving millions of customers worldwide. The company is committed to using technology as a force for good—connecting people, empowering communities, and protecting the planet. Vodafone prioritizes inclusion, sustainability, and digital innovation in everything it does.
Role Overview
As a Customer Resolution Agent, you will be on the front line of customer service, responsible for resolving issues efficiently and delivering exceptional service. This role is ideal for someone who is passionate about helping people, driven by results, and eager to contribute to a customer-centric culture.
Key Responsibilities (typically expected in this role, based on industry norms)*
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Resolve customer complaints and queries through various support channels (calls, emails, chat)
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Accurately log and track issues using internal systems
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Escalate complex issues when necessary, ensuring timely follow-up
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Maintain a high level of product and service knowledge
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Deliver exceptional service while meeting performance targets (e.g. resolution time, satisfaction scores)
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Contribute to process improvements to enhance customer experience
*Note: While the job listing doesn’t include a detailed responsibility breakdown, the above reflects typical tasks for this role at Vodafone.
What Vodafone Offers
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A global and inclusive work culture where you can grow professionally
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Flexible work-life balance support
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Opportunities to work on meaningful projects and innovative solutions
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A company culture that celebrates diversity, equity, and belonging
Candidate Encouragement
Vodafone encourages candidates from all backgrounds to apply—even if you don’t meet every listed requirement. The company values passion, adaptability, and a desire to make a real impact.
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