Claims Consultant

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Claims Consultant – Motor/Non-motor (Generalist)

Business Unit: Discovery Insure
Function: Short-Term Insurance
Job Type: Full-time
Location: South Africa (specific location not specified)
Date Posted: 7 July 2025


About Discovery

Discovery is a purpose-driven company aiming to make people healthier and enhance and protect their lives. Known for its innovation, dynamic culture, and shared-value insurance models, Discovery seeks out individuals whose values align with their mission of societal impact through innovation.


About Discovery Insure

Discovery Insure is one of South Africa’s fastest-growing short-term insurance providers. It offers innovative, comprehensive products across motor, home, and business insurance sectors. Key offerings include the Vitality Drive Programme, an award-winning driver behavior programme scaled both locally and internationally.


Key Purpose of the Role

To process and validate short-term insurance claims (motor and non-motor) and coordinate communication with clients, brokers, and service providers. The role includes both pre-authorisation and post-authorisation of claims.


Key Responsibilities

  • Efficient and accurate processing of claims

  • Administrative tasks related to claims

  • Liaising with clients, brokers, and service providers

  • Meeting product knowledge and soft skill targets monthly

  • Complying with all risk and compliance policies

  • Collaborating within the team and demonstrating Discovery’s core values


Minimum Requirements

  • Matric (Grade 12)Essential

  • 3 years’ experience in short-term insurance claims (motor and/or non-motor), in a call centre environmentEssential

  • A related degreeAdvantageous


Employment Equity Statement

Discovery is committed to Employment Equity. Applications from candidates with disabilities are strongly encouraged in line with the company’s inclusive recruitment goals.

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