Location: Somerset West, Western Cape, South Africa
Company: Rola Motors – Mercedes-Benz Division
Job Type: Permanent
Closing Date: 6 August 2025
Reference Number: RMG250716-3
Department: Service
Category: Customer Service
Job Overview
Rola Motors Mercedes-Benz is looking for a professional, dynamic, and customer-focused Bookings Clerk to join their Service Department. You will be the first point of contact for clients looking to book their vehicles for servicing, ensuring a seamless and efficient experience.
Minimum Requirements
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Education: Grade 12 / National Senior Certificate
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Automotive Knowledge: Basic understanding required
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Computer Literacy: Must have experience with Evolve software
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Experience: Previous experience in a bookings or service advisor role is advantageous
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Languages: Fluent in English and Afrikaans
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Skills:
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Strong communication and customer service
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Excellent multitasking, admin, and time management
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Organised and able to work under pressure
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Team player, also able to work independently
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Duties and Responsibilities
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Manage the full appointment process for vehicle services
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Coordinate between clients and service advisors
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Maintain accurate customer and service records
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Confirm and send reminders for upcoming appointments
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Prepare job cards for services
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Step in as Service Advisor or Costing Clerk when needed
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Perform various administrative duties
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Support Customer Satisfaction Index (CSI) goals
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Ensure compliance with dealer standards
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