Service Advisor
Job Type: Full-Time
Location: Isando, Johannesburg, Gauteng, South Africa
Purpose of the Job
To deliver efficient and professional customer service by managing service appointments, coordinating vehicle repairs, and clearly communicating costs and timeframes. The role also supports workshop operations, ensures documentation accuracy, and upholds company standards in quality, safety, and presentation.
Key Responsibilities
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Schedule and manage customer appointments professionally
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Accurately record customer and vehicle information
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Clearly document and communicate customer concerns and required work
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Explain services, costs, payment options, and estimated timeframes to customers
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Prepare service orders, verify creditworthiness, and confirm liability
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Maintain 'first time right' service standards
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Communicate additional parts requirements and procurement timelines
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Oversee warranty or goodwill claim checks as needed
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Monitor repair progress and adjust timelines as necessary
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Collaborate with technicians for accurate work documentation
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Report any productivity or quality concerns immediately
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Ensure accurate billing and document management
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Return vehicles in clean and presentable condition
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Ensure invoice preparation and proper vehicle handover
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Conduct follow-up calls to ensure customer satisfaction
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Optimise workshop scheduling and resource planning
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Stay up-to-date with automotive industry developments
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Monitor departmental expenses and daily operations
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Uphold professional behaviour, dress code, and housekeeping standards
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Comply with Health and Safety requirements
Minimum Requirements
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Grade 12 (Matric)
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Minimum 1 year of Service Advisor experience
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Previous experience in the retail motor industry (advantageous)
Skills Required
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Basic understanding of customer usage patterns
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Application of business principles in day-to-day work
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Direct customer interaction related to service functions
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Ability to follow Health and Safety procedures under supervision
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Hazard identification with guidance
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