Salvage Coordinator

Reference Number: HOL250617-1
Location: Parktown, Gauteng, South Africa
Business Unit: Hollard Insure
Department: Motor Claims
Job Type: Fixed-Term Contract (6 Months)
Reporting To: National Salvage Manager
Number of Positions: 1
Closing Date: 24 June 2025

Role Purpose

To manage and coordinate all salvage-related processes within the Motor Claims environment. This includes negotiating release fees, arranging salvage upliftment, managing stock in bond, collecting registration documents from finance houses, invoicing salvage dealers, and allocating payments—ensuring full compliance with internal policies, SLAs, and external regulations.

Key Responsibilities

Acknowledge and document salvage-related requests from assessors and clients
Allocate requests across the team and ensure timely acknowledgement and action
Coordinate with internal and external providers (claims, panel beaters, towing companies, finance houses, etc.)
Negotiate release fees and discounts within mandate; escalate where necessary
Ensure all documentation (e.g., settlement letters, vehicle registrations) is accurately processed and recorded
Maintain compliance with SOPs, record-keeping, and document security
Manage invoicing and reconciliation processes with salvage dealers
Accurately update all internal systems with notes, invoices, and transaction details
Track document movement and maintain organized record management
Ensure vehicle upliftment and registration processes comply with legal requirements
Handle customer inquiries and complaints professionally, escalating when needed
Support financial targets through effective negotiation and stakeholder collaboration
Deliver quality customer service and maintain professional communication throughout
Continuously update the system with relevant activity and feedback

Knowledge & Experience Requirements

Minimum 5 years' experience in insurance claims and salvage
Experience working with licensing departments (at least 2 years)
Proven ability to manage stakeholder relationships and work collaboratively
Proficiency in Microsoft Word and Outlook (used for instructions, letters, etc.)
Understanding of financial implications and operational processes
Familiarity with vehicle registration and coding procedures

Educational Requirements

Matric (Grade 12)
Higher Certificate in Short Term Insurance (Essential)

Additional Competencies

Excellent organizational and administrative skills
Strong written and verbal communication
Attention to detail and ability to follow through on processes
Ability to meet deadlines and manage competing priorities
Customer-focused and solution-oriented
Commitment to compliance and treating customers fairly

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Salvage Coordinator