Job Title: Service Advisor
Reference: click_020333
Location: Pretoria
Industry: FMCG & Supply Management
Category: Retail Operations
Employment Type: Permanent
EE Position: Yes
Apply By: 17 June 2025
Remuneration: Market Related
Company Overview
Clicks Group is a leading health and beauty retailer committed to delivering excellent customer service and quality products.
Position Summary
The Service Advisor ensures fast, efficient, and professional customer service at the point of sale (POS) while managing operational activities, stock, cash, and staff effectively.
Key Responsibilities
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Manage and oversee all operational activities at the POS efficiently and safely.
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Ensure stock and cash management procedures minimize shrinkage.
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Maintain high standards of housekeeping and administration.
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Train, motivate, and supervise shop assistants and cashiers.
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Manage staffing schedules in line with policies and labor legislation.
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Resolve customer queries promptly according to company policies.
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Promote the Clicks Clubcard to meet participation targets.
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Enforce security, cash control, returns policies to reduce stock loss.
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Act as a brand ambassador providing friendly, professional customer service.
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Keep updated on products, promotions, and company events.
Knowledge Required
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Financial management principles
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Retail/FMCG merchandising and promotions
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Stock, cost, risk, and compliance management
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Customer service excellence
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Labour legislation and industrial relations practices
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Competency-based interviewing
Skills
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Results and target driven
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Strong managerial and leadership abilities
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Planning and organizing
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Problem-solving
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Customer orientation
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Effective communication
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Computer literacy
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Numeracy
Competencies
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Essential: Leading and supervising, relating and networking, delivering results, customer focus
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Desirable: Following procedures, working with people, analytical skills, planning, coping with pressure
Minimum Requirements
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Education:
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Essential: Grade 12
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Relevant Retail/Business Management qualification (for external applicants)
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Desirable: 50% in Maths and English at Grade 12 level
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