Renewal Underwriter

Company: Hollard Insure
Location: Parktown, Gauteng, South Africa
Reference Number: HOL250613-1
Closing Date: 18 June 2025
Job Type: Permanent
Reporting To: Underwriting Manager
Department: Gauteng Region
Job Family: Operations (Including Claims, Policy Servicing, Underwriting and Retentions)
Number of Positions: 1

Job Summary

Hollard Insure is seeking a Renewal Underwriter to join their dynamic team in Parktown. This role involves managing and processing all assigned renewal transactions, ensuring compliance with underwriting standards, and supporting broker consultants with accurate and timely service delivery. The position directly contributes to the company’s growth and profitability by maintaining excellent relationships and high customer service standards.

Role Objectives

Administer the branch renewal process
Handle, negotiate, and process renewals
Support broker consultants in renewal discussions
Promote Hollard’s image through efficient service
Contribute to branch productivity and policy retention

Key Responsibilities

Account Management:

Negotiate and process renewals
Prepare and submit terms to Broker Consultants
Follow up on surveys, declaration letters, and renewal schedules
Use diary systems for managing tasks
Retain and grow renewal policies

Risk Management:

Ensure adherence to credit control procedures
Monitor loss ratios and broker agreements
Apply rating and underwriting principles
Confirm reinsurance where applicable

Underwriting / Risk Analysis:

Analyse risk data for approval
Provide alternatives for rating plans and coverage
Ensure adequate coverage and pricing

Relationship Management:

Maintain strong interaction with brokers and agents

Customer Service:

Provide feedback within 48 hours
Deliver renewal terms 6 to 8 weeks before due date

Reporting & Communication:

Maintain and update the Renewal Management Report
Provide accurate documentation and reports
Keep all communication and records (emails, registers, Indlela) up to date

Compliance & Innovation:

Support product, process, and policy improvements
Ensure alignment with TCF (Treating Customers Fairly) principles
Comply with all renewal process standards

Employee Growth:

Take charge of personal career development
Engage in regular feedback and career discussions

Minimum Requirements

Experience:

Minimum 4 years in commercial short-term insurance

Education:

Matric (Grade 12)
NQF 4 Insurance qualification (advantageous)
RE (Regulatory Exam) qualification (advantageous)

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Renewal Underwriter