Reception Administrator

Location: Mediclinic Durbanville, Durbanville, Cape Town, South Africa
Reference Number: 59651
Recruiter: Monique Joy Hector
Closing Date: 17 June 2025
Workplace Type: On-site
Contract Type: Permanent
Number of Positions: 1

About the Role

Mediclinic Durbanville is seeking a Reception Administrator to manage patient admissions and discharges professionally while ensuring compliance with procedures and minimizing operational and financial risk. This role requires strong interpersonal, administrative, and confidentiality skills to deliver excellent service in a fast-paced environment.

Main Purpose of the Job

To assist patients through all aspects of the admission and discharge process while maintaining high standards of service, confidentiality, and risk control.

Key Responsibilities

Process admissions, pre-admissions, and bookings according to standard procedures
Identify and mitigate financial risks in line with company policies
Ensure the effective execution of patient discharge processes
Maintain strict patient confidentiality at all times

Minimum Education Requirements

Essential:

Grade 12 (Matric) or equivalent

Desired:

None specified

Experience Requirements

Essential:

No minimum experience required

Desired:

Previous experience in reception administration
Experience working in a private healthcare environment

Required Skills and Knowledge

Strong computer literacy (Microsoft Office)
Familiarity with hospital switchboard systems
Knowledge of patient admin programs (e.g. AS400 system)
Understanding of ICD and CPT codes
Basic anatomy and medical terminology
Debtpack Enquiry system usage
Knowledge of Patient Admin policies (cash handling, blacklisted patients, etc.)
Understanding of the Workman's Compensation Act (WCA)
Emergency protocol awareness (fire, flood, robbery, etc.)
Experience handling financial risks (e.g. valuables, blacklisting flags)
Familiarity with medical aid schemes and private healthcare processes

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Reception Administrator