Installation Support Administrator (Scheduling)

Location: Middelburg, South Africa
Company: Tracker
Industry: IT & Internet
Job Category: Call Centre and Telesales
Contract Type: Permanent
EE Position: No
Remuneration: Market-related
Application Deadline: 25 June 2025
Listing Reference: track_001413

Introduction

Tracker is seeking a dedicated and detail-oriented Installation Support Administrator to join the Installation Logistics – Scheduling Division in Middelburg. This role involves managing client appointments, coordinating with technicians, and providing exceptional customer service in a high-pressure, fast-paced environment.

Key Responsibilities

Promote Tracker products to new and existing customers
Build and maintain strong relationships with partners
Handle contract administration, reporting, and feedback
Maintain excellent customer service standards under pressure
Coordinate Tracker unit installations and service requests
Manage appointment rescheduling and cancellations
Liaise with technicians and ensure schedule accuracy
Optimize technician utilization and quality of schedules
Outsource work to fitment centers as needed
Assist walk-in clients with scheduling inquiries
Resolve customer queries effectively, both telephonically and face-to-face
Capture data accurately and handle administrative follow-ups
Take full ownership of client issues within defined SLA timelines

Minimum Requirements

Matric (Grade 12)
At least 1 year of Contact Centre experience
Bilingual in English and Afrikaans (advantageous)
Proficient computer skills, including accurate data capturing and typing
Strong communication and telephone skills
Analytical and problem-solving ability
Able to work under pressure and manage time effectively
High self-discipline and ability to work independently
Willingness to work in a call environment with recorded calls

Benefits

Medical Aid
Provident Fund

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Installation Support Administrator (Scheduling)