Assistant Manager

Assistant Manager (External Applications Only)

Location: Cape Town, Western Cape, South Africa
Division: OPS 7 DIV 25 – Delft

Job Purpose
To assist the Store Manager in protecting and growing the store's profitable market share, in line with Cashbuild’s store, divisional, and company strategies.

Minimum Requirements

Grade 12 (Matric) with at least 2 years of retail management experience
Valid driver’s license
Valid South African ID or valid work permit
Strong accounting, administrative, and human resources skills
Computer literate
Able to work under pressure
Strong leadership abilities
Own transport and cellphone
Sound knowledge of Health and Safety legislation (OHSA or relevant country laws)

Key Responsibilities

Strategic Management

Assist the Store Manager in developing and executing the store’s Business Plan
Align store strategy with company goals and divisional plans

Grow and Protect Market Share

Achieve growth targets for sales and customer base
Promote customer loyalty programs
Distribute marketing material effectively
Act on competitor activity with proactive plans

Customer Service

Maintain customer service standards
Deliver on customer audit goals (above 95%)
Ensure reliable delivery services
Respond to customer surveys and feedback

Stock Control and Asset Management

Control shrinkage and stock movements
Supervise stocktake and wall-to-wall audits
Manage returns, IBTs, and receiving processes
Maintain store security and physical safety measures

Cash Management

Control daily banking, petty cash, debtors, RD cheques
Handle shorts, overs, credit cards, and cheque processes

Fixed Assets Management

Maintain racking, signage, forklifts, generators, IT equipment, and safes

Human Resources

Support recruitment and training
Drive development, succession planning, and career growth
Manage employee relations and store communications

Health & Safety (OHSA)

Ensure legal compliance with OHSA or related legislation
Manage safety appointments, checklists, and incident reports

Store Standards

Maintain housekeeping and merchandising standards
Implement correct planograms
Oversee yard and parking area maintenance

Profitability

Support income targets and expense controls
Implement financial models and benchmarks

Leadership & Competencies

Vision and Direction

Set clear outcomes and motivate staff
Align employee roles with store goals

Results-Driven

Exceed performance goals
Monitor departmental objectives and remove barriers to success

Strategic Thinking and Planning

Identify gaps, trends, and risks
Prepare contingency plans and act early

Problem Solving and Decision Making

Analyze issues, identify root causes, and implement solutions
Make confident, policy-based decisions

People Management

Mentor and coach staff
Delegate effectively and empower team members
Manage individual performance and development plans

Stress and Change Management

Remain calm under pressure
Manage operational changes effectively

Communication and Collaboration

Communicate clearly and tactfully
Resolve conflicts and foster team rapport
Influence and persuade stakeholders professionally

Date Approved: Not specified
Application: External applicants only

CLICK HERE TO APPLY

Assistant Manager