Receptionist
Company: Intercare Group South Africa
Location: Mbombela, Mpumalanga
Job Type: Permanent
Division: Primary Care
Business Unit: Intercare Mbombela Medical & Dental Centre
Industry: Medical Practice
Experience Level: Entry Level
Date Posted: 23 May 2025
Closing Date: 30 May 2025
About Intercare:
Intercare is a dynamic healthcare company committed to value-based care. Our core values of People-centred care, Integrity, Inclusivity, Excellence, and Innovation guide everything we do to make people feel better.
Role Overview:
Intercare Mbombela Medical Centre is seeking a professional and enthusiastic Receptionist to provide excellent customer service and support patient administration. This role is vital to creating a welcoming environment and ensuring smooth patient journeys through booking, arrival, and payment processes.
Key Responsibilities:
-
Provide efficient and friendly telephone service to patients
-
Assist patients in completing forms accurately and document information according to policy
-
Manage patient booking, arrival, and payment processes on the relevant system
-
Direct customers to the correct locations, services, and professionals
-
Maintain patient confidentiality in line with POPIA regulations
-
Keep the reception area neat and organized
-
Refer emergency cases to the nurse’s station per protocol
-
Assist with basic account queries and escalate when necessary
-
Collect co-payments and balances according to policy
-
Perform daily cash-up and banking procedures
Minimum Requirements:
-
Grade 12 (Matric)
-
Experience in a customer service or reception role (advantageous)
-
Computer proficiency
-
Experience with GoodX system (advantageous)
Post a Comment