Service Advisor
Location: Clicks Mafikeng Mall, North West
Listing Reference: click_020946
Contract Type: Permanent
Remuneration: Market Related
Equity Position: Yes
Closing Date: 15 August 2025
Industry: Wholesale & Retail Trade
Category: FMCG, Retail, Wholesale and Supply Chain
Company: Clicks Group
Introduction
Are you passionate about health and beauty, and enjoy delivering exceptional customer service? Clicks Mafikeng Mall is looking for a Service Advisor to support operational excellence at the point of sale and ensure a superior shopping experience.
Purpose of the Role
To deliver fast, efficient customer service by overseeing all point-of-sale (POS) operations and ensuring that front-of-store activities are executed in a professional, customer-centric manner.
Key Responsibilities
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Manage all operational activities at the POS efficiently and in line with service standards
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Ensure effective stock and cash management to minimise shrinkage
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Supervise and support shop assistants and cashiers, ensuring sufficient staffing and productivity
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Ensure all staff are trained, competent, and motivated
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Handle customer queries promptly and professionally
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Promote the Clicks ClubCard and drive participation targets
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Enforce security measures, returns policies, and cash control processes
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Act as a visible brand ambassador, delivering friendly, professional service
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Stay informed on promotions, products, and events to assist customers effectively
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Support the company’s vision as the customer’s first choice health and beauty retailer
Minimum Requirements
Qualifications & Experience:
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Essential: Grade 12 (Matric)
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Desirable: 50% pass in both Maths and English at Grade 12 level
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Essential for external applicants: Retail or Business Management qualification
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Minimum 1 year experience in a customer-facing role, with supervisory responsibilities in a retail/FMCG setting
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Strong numeracy and stock control experience
Skills & Knowledge:
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Knowledge of financial and stock management principles
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Understanding of merchandising and promotions
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Familiarity with labour legislation and IR best practices
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Excellent communication and leadership skills
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Competency in conflict resolution and customer service
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Computer literacy
Core Competencies:
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Leading and Supervising
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Delivering Results & Meeting Customer Expectations
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Planning and Organising
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Coping with Pressure and Setbacks
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Following Instructions and Procedures
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Working with People
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Problem Solving
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Analysing
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