Call Centre Agent

Call Centre Agent – Outbound

Reference Number: TSE250808-5
Location: Sandton, Gauteng, South Africa
Closing Date: 15 August 2025
Business Unit: Tsebo Group – Sales & Marketing
Job Type: Permanent

About the Role

Are you a persuasive communicator with a passion for sales and market research? Do you thrive in a fast-paced, target-driven environment? Tsebo Solutions Group is looking for a dynamic and motivated Outbound Call Centre Agent to support our Business Development and Sales functions.

As a leading African Integrated Workplace Management Solutions Provider, Tsebo focuses on reducing client costs, risks, and complexity, while increasing quality and productivity. Our service offerings include catering, cleaning, facilities management, pest control, protection, engineering, and more.

Key Responsibilities

Generate leads by making 40+ outbound cold calls daily
Set a minimum of 4 appointments per day for Business Development Managers or Sales Directors
Deliver tailored sales pitches aligned with client needs
Conduct market research to support sales strategies and identify opportunities
Accurately log all calls and outcomes in reporting tools for performance tracking
Follow up and nurture warm leads through the sales funnel
Collaborate with the Sales and Marketing team to align strategies and share insights
Ensure compliance with data privacy laws and outbound sales best practices
Stay up to date with product knowledge and industry trends through ongoing learning

Minimum Requirements

Qualifications:

Grade 12 (Matric) – Essential
Relevant tertiary qualification in marketing, sales, or business – Advantageous

Experience:

1–3 years’ experience in outbound call centre sales
2+ years’ experience in customer service or sales
Experience in cleaning, catering, facilities management, or security – Advantageous

Skills & Competencies

Cold calling and lead generation
Persuasion and negotiation
Verbal communication and listening skills
Time management and attention to detail
Market research and reporting
Motivation, resilience, and target focus

How to Apply

Submit your application online before 15 August 2025 via Tsebo’s careers portal or recruitment platform. Ensure your CV clearly demonstrates your outbound sales and customer service experience.

CLICK HERE TO APPLY

Call Centre Agent